Policies
Shipping and refund policies
The short version: we ship all over India, no cash on delivery, and returns are for damaged items only. The details are below.
Need help?
If something is unclear, ask before you order. We would rather answer twice than have a parcel go wrong.
Shipping
We ship across India from our showroom in Lalpur, Ranchi. Shipping charges are shown at checkout before you pay. Chandeliers, glass shades and other fragile pieces are packed specially for transit.
Cash on delivery is not available at the moment. Pay by UPI, card or net banking at checkout.
Unboxing and damage
Please record an unboxing video when your parcel arrives. If anything is damaged or missing, report it on our registered number +91 92412 06164 with photographs within 24 hours of delivery.
Damaged items reported within 7 days of delivery are replaced, or refunded as store credit.
Returns and refunds
Returns are accepted only for items that arrive damaged. Refunds are issued as store credit, which you can use on any product in the showroom or online.
Cancellations
Orders cannot be cancelled once placed, because most pieces are packed and dispatched within a day.
Warranty
Warranty is as stated on each product page. Please keep your invoice; it is needed for any warranty claim.
Questions
Message us on WhatsApp at +91 92412 06164 or email m.r.lights@mr-lights.com. Showroom hours are Monday to Saturday, 11 am to 9 pm.